Zoho Assist's remote desktop for mac helps you provide top-notch IT support to your customers. Remotely access Mac desktops and back-end servers through on-demand and unattended remote sessions.
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Try Zoho AssistSee how easy remote desktop access can be from any device. We designed our software for maximum speed, security and usability, ensuring you can easily log in and connect to your host computer from any remote computer, iPad, iPhone or Android device. CoRD was a Mac OS X remote desktop client for Microsoft Windows computers using the RDP protocol. It's easy to use, fast, and free for anyone to use or modify. 2020-04-13: This project is defunct. Most people will be happy with Microsoft's clients. Free rdp software free rdp trial free rdp manager free rdp windows free rdp server windows free rdp tools free rdp for mac free rdp server free rdp account get a free rdp free rdp ip username and password 2019 free rdp ip free rdp ip username and password 2020 free rdp ip username and password 2018 free rdp ip address free rdp server windows 10.
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Why do you need a Mac remote access software?
The number of issues that pop-up in Mac computers are considerably less because of their inclusive software packages and invulnerable security system. Nevertheless, if issues do arise, subsequent troubleshooting is challenging because of the rarity of occurrence. Zoho Assist, Mac remote desktop software allows you to connect to technical support experts all around the world to fix issues.
How to access and control remote mac desktops?
One of the best-known taglines of Mac OS is 'It just works,' this tagline is true in most cases and the primary reason for users to root for Mac OS. However, if something were to go wrong on a Mac desktop, users would have no clue and are in desperate need of help. The troubleshooting process can be stalled at important points because of installation and compatibility issues. Zoho Assist's mac remote app software is an obvious choice to bypass these compatibility issues because the cloud-based technology that it runs on leaves you with no installation hassles. If you are a remote technician, all you need to have is a browser to start working on a macOS remote desktop. Click here for a step by step guide to access and troubleshoot a mac remote desktop.
Features that help technicians to access and troubleshoot a Mac remote desktop
To take a remote technician's help to solve issues on a Mac desktop is a time-saving idea! But, remote technicians have many problems to contend with on a daily basis and have to accelerate troubleshooting to resolve more issues. Here are some of the features that Zoho Assist's Mac remote access software offers technicians to increase their efficiency.
Reboot and reconnect
Restart a remote computer to fix a frozen or unresponsive screen without losing control.
Instant chat
Exchange messages with your customers during a session to communicate smoothly then and there
Multi-monitor navigation
Switch between monitors of a mac remote desktop with ease.
Invite technicians
Ask colleagues with different skills to help you during remote support sessions
Swap Screen
During a remote session, technicians can broadcast their screen to the customer by reversing the shared screen.
Support and remotely access Mac desktops from other computer environments
Technicians have their preferences when it comes to the operating system they want to troubleshoot from. If a Mac remote app software is uni-dimensional in working, forcing the technician to troubleshoot from a particular computing environment, it will reduce the efficiency of the technician and thereby increase the time taken for issue resolution. Zoho Assist is a multi-platform remote desktop software that allows your technicians to troubleshoot a Mac remote desktop from Windows, Mac OS, Linux, Android, and iOS devices, so they can stick to the system that works best for them. Technicians who choose to troubleshoot from Windows can use the native application instead of the browser to establish a faster connection.
Safe and secure access to a remote mac desktop
Your customers may understandably feel vulnerable letting a technician access their Mac desktop over a remote connection, so building trust with the customer is the foremost step in remote troubleshooting.
Security and data protection should be the top priority while choosing a Mac remote desktop software. With SSL encryption and 256-bit AES encryption, inactive session timeout, data anonymization, consent-based access, and other data protection options, Zoho Assist's remote desktop app for mac gives customers good reasons to trust your service by ensuring safe and secure connections to Mac desktops.
Customize your Mac remote desktop software.
Big corporations are often hesitant to support their clients from an app with another company's brand. Zoho Assist offers you rebranding options so you can use your company's name, logo, favicon, and a customized portal URL. You can also customize the emails sent to customers and configure the sender's email address, along with reply-to and CC email addresses. This way, your customers know who they're talking to every step of the way. Learn more.
Ensure faster issue resolution on Mac desktops with our technician and customer apps.
If you are a support technician who isn't keen on working from a browser, Zoho Assist, Mac remote desktop tool gives you an option to run support sessions from the application. Technicians can download our application and start using Zoho Assist right from there to remotely access and control Mac desktops. Your customers on a remote Mac desktop can also download our customer app to join sessions faster.
'It's snowing like mad where I am, and Zoho saved me a 90 minute round trip to reboot some resources. Thank you!'
William GoveiaIndiana Limestone, Ind.
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Try Zoho Assist, a remote desktop software for mac, at no cost.
If you're still not convinced about the real-time working capabilities of Zoho Assist, you can give it a shot by trying out our 15-day free trial. During the trial period, you can work with all the features with an unlimited number of technicians and unattended computers.
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As an IT systems administrator or manager, it’s important to have the appropriate tools at your disposal to get your work done efficiently and accurately. Remote desktop connection tools are a key piece of the puzzle because they help you with troubleshooting and help you quickly resolve end-user issues.
Manually managing remote connections eats up time you could be spending on higher priority tasks. Using a remote desktop connection manager allows you to focus on more important things. My top choices are SolarWinds® Dameware® Remote Support (DRS) for on-premises use and SolarWinds Dameware Remote Everywhere (DRE) Traktor scratch pro 2 crack. for use in the cloud. Read on to learn more about the best remote desktop connection managers or click on the links below to jump ahead to each tool review.
- Devolutions Remote Desktop Manager
What Is a Remote Desktop Connection Manager?
A remote desktop connection manager is used to manage remote desktop administration for the different connections and sessions you have. Typical enterprises have multiple Remote Desktop Protocol (RDP) sessions per day and managing these manually means having to repeatedly enter your credentials. Logging in and keeping track of these sessions can become tiresome even without having to make SSH or Telnet connections for troubleshooting.
A remote desktop connection manager or RDP client consolidates your connections in one place, so you don’t have to log in to numerous remote connection sessions per day.
Best Remote Desktop Connection Managers 2020
There are several good remote desktop connection managers available in 2020. Here are my top five.
1. SolarWinds Dameware Remote Support
One of my top choices for a remote desktop connection manager, Dameware Remote Support, is a high-quality remote administration software designed to help you provide efficient end-user support when something goes wrong.
DRS supports multiple platforms, including Windows, Mac OS X, and Linux, and it comes with several utilities to help with remote control and troubleshooting. First, it can connect either through a LAN or over the internet. This facilitates troubleshooting through distributed networks and gives you the ability to fix a problem even when the LAN is having issues. Second, you can use DRS to stop, start, or reboot processes and services. Additionally, you can use it to copy and delete files and view and clear event logs.
DRS also provides you with several direct system tools and TCP utilities, allowing you to remotely troubleshoot without having to launch a full remote session. This helps keep productivity disruptions to a minimum while the problem is resolved.
DRS provides numerous Active Directory and user account management tools to manage and set up your Active Directory users, groups, and domains. In addition, you can remotely edit policies, reset passwords, and unlock accounts.
You can also centrally manage who has access to DRS itself and set up login processes, so you don’t have to re-enter credentials every time. With multi-factor authentication, DRS is a safe way to manage remote access troubleshooting within your IT environment.
You can download a free trial of Dameware Remote Support for up to 14 days.
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2. SolarWinds Dameware Remote Everywhere
My other top choice is Dameware Remote Everywhere, another tool offered by SolarWinds. DRE provides many of the same features as DRS but is specifically designed for a cloud environment. It also provides a few extra features, such as remote connection to mobile devices, live chat and connection for troubleshooting (including VoIP and videoconferencing), and support for Android and iOS devices.
Otherwise, it’s essentially the same tool. It’s sold as an annual license—with included product support—for use in a cloud setting. Additionally, the tool integrates with SolarWinds Service Desk to provide a complete service and troubleshooting approach.
Like Dameware Remote Support, you can access a free trial of Dameware Remote Everywhere for 14 days.
3. Microsoft Remote Desktop Connection Manager (RDCMan)
Microsoft Remote Desktop Connection Manager (RDCMan) is useful for establishing regular remote connections. Like other tools, it can save login credentials, so you don’t need to enter your credentials every time you want to create a remote connection.
RDCMan also supports connections between virtual machines and consoles, allows you to establish smart groups, and gives you the ability to import servers from a text file. This tool is useful for supporting RDP connections, but it cannot support other protocols for a broader range of remote connections. It’s essentially an RDP client, and other tools are much broader in terms of their protocol offerings.
You can download RDCMan for free through the Microsoft website.
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4. Devolutions Remote Desktop Manager
With this remote desktop manager, you can automatically launch and consolidate connections in one centralized window. You can also save your login credentials with “one-click” connections, making it easier to manage multiple remote sessions.
Devolutions Remote Desktop Manager makes it possible to share your remote sessions with your team members and manage and control other users’ access to accounts. With secure password vaults and two-factor authentication, this tool takes a secure approach to remote desktop connection management.
A free trial of the Enterprise Edition is available.
5. mRemoteNG
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mRemoteNG is an open-source software designed to serve as a centralized tool for managing remote connections. It allows you to see your remote connections in an interface relying on a tabbing system, and it supports several protocols for establishing remote connections, including RDP, VNC, ICA, SSH, Telnet, HTTP/HTTPS, rlogin, and raw socket connections.
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This free tool is light on features. As such, it’s best suited for home users and IT staff in a small business without the budget for a professional tool.
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How to Choose the Best Remote Desktop Connection Manager Tool
When considering the right remote desktop manager for your business, think about the size of the company and the kind of problems you’re trying to solve. If you’re a small or midsized business or you want to play around with remote desktop connection management, a free tool may be enough. However, large companies will need a premium tool with a broader range of features to support complex and distributed troubleshooting.
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For IT professionals looking for an on-premises solution, I recommend Dameware Remote Support. For a cloud system, my pick is Dameware Remote Everywhere. These and other premium tools offer free trials, which can help you choose the right tool for your business.